Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery process.
How do you ensure the freshness of my order during shipping?
We use specialized temperature-controlled packaging and insulated liners to ensure all perishable items remain at optimal temperatures from our warehouse to your doorstep.
What is the delivery timeline for artisanal food products?
Orders are typically processed within 24 hours. Depending on your location, standard shipping takes 2-4 business days, while express options are available for overnight delivery.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.
Do you provide detailed allergen information for your products?
Yes, every product page features a full list of ingredients and highlighted allergen warnings. We also include physical nutritional labels on all packaged goods.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
Does Mosaic offer subscription boxes or bulk discounts?
We offer a 'Curated Mosaic' subscription service that saves you 15% on monthly deliveries. For bulk or corporate gifting inquiries, please contact our wholesale department.